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Customer Service

Shipping & Delivery
Privacy & Security
Returns & Replacements
Ordering
Payment, Pricing & Promotions
Viewing Orders
Updating Account Information

Shipping & Delivery

All orders are shipped via UPS Next Day Air, 2nd Day Air, 3-Day Air, or Ground. Based on availability, most orders are processed within 1 business day.

You can check the status of your order by logging into your account. If you have any questions about your order please contact us at shoponline@whatsnew-nola.com or call us at 1 (888) 586-2095, 9:00am - 6:00pm CST, Daily.

Privacy & Security

Whatsnew-nola.com is committed to protecting your privacy. Our Privacy Policy is intended to describe how your personal information is processed and used. Please note that by visiting and using Whatsnew-nola.com, you are accepting the practices described in this Privacy Policy.

Whenever we request the identity of a visitor, we will clearly indicate the purpose of the inquiry before the information is requested. We adhere to a strict "No Spam" policy that means we do not intend to sell, rent, or otherwise give your e-mail address to a third-party, without your consent.

Whatsnew-nola.com uses reasonable precautions to keep the information disclosed to us secure. Whatsnew-nola.com also provides links to other websites. We are not responsible for their Privacy Policies or how those web sites manage information about their users. Furthermore, we are not responsible for any breach of security or for any actions of any third parties that receive the information. We strongly urge you to check with those web sites to determine their privacy policy.

Whatsnew-nola.com has implemented a variety of security measures to maintain the safety of your personal information. PayPal.com is the secure credit card payment processor for Whatsnew-nola.com. Your personal information is contained behind secured networks. When you make purchases on our website, we use a secure server to process your transaction, distinguished in the browser address bar with the following protocol (https://) and a padlock symbol. All sensitive credit information supplied by you is encrypted and transmitted securely via Secure Socket Layer (SSL) technology.

Any changes to our Privacy Policy will be posted on this page so that you are always aware of the information that we collect, how we use it, and under what circumstances we disclose it.

Returns & Replacements

If you are dissatisfied with your purchase, you may return the item to Whatsnew-nola.com in its original, unused condition (including all original packaging and tags) within 10 days for a full refund, less shipping costs. Returns received within 30 days will be issued a credit or exhange. All refunds, credits, or exchanges are void if the item has been used or damaged. Items ordered in wrong size or color due to customer’s error are subject to restocking fee and all return freight will be paid by customer.

To return a product, a Return Authorization Number must be obtained by contacting Customer Service at shoponline@whatsnew-nola.com or call us at 1 (888) 586-2095, 9:00am - 6:00pm CST, Daily. This number must accompany the returned item(s) along with a copy of your invoice. Customers are responsible for return shipping charges which are nonrefundable.

Ordering

Our goal at Whatsnew-nola.com is to make your online purchasing experience easy and efficient. Our transaction policies are designed to ensure your understanding of the purchase process at Whatsnew-nola.com. If you have any questions about your order please contact us at shoponline@whatsnew-nola.com or call us at 1 (888) 586-2095, 9:00am - 6:00pm CST, Daily.

Internet Orders placed using your credit card are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a customer's order that can delay processing and delivery. In these cases, Whatsnew-nola.com will attempt to contact you, using the information provided at the time of purchase. If Whatsnew-nola.com is unable to reach you after its initial attempt, Whatsnew-nola.com will cancel your order without further notice.

If you do not receive a confirmation page or email after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with Whatsnew-nola.com whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. Whatsnew-nola.com will not be responsible for monetary losses or otherwise if you assume that an order was not placed because you failed to receive confirmation.

Payment, Pricing & Promotions

Whatsnew-nola.com accepts Visa, MasterCard, American Express, Discover, and Paypal. All credit card transactions are processed securely via PayPal Payments Standard. All products listed on our website Whatsn-nola.com are stated in U.S. Dollars. When you purchase a product from our website, Whatsnew-nola.com will be handling the transaction and collecting payment for your purchase.

We reserve the right to modify prices, promotions, specifications, colors, and fabrics at any time. If the amount you pay for a product is incorrect regardless of whether because of an error in a price posted on this web site or otherwise communicated to you, Whatsnew-nola.com will have the right to cancel the order for the product and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this web site.

Viewing Orders

Customers may view orders via the Account Dashboard. To Sign-In, click the link, My Account, at the top of our web site. You will be redirected to the Customer Sign-In page. After signing in, you will see Recent Orders listed in My Account Dashboard. You will have the option to View or Reorder any recently placed orders. If you would like to view or reorder an older order, click the link, My Orders in the left sidebar menu. Click here to Sign-In to your account now.

Updating Account Information

Customers may update account information via the Account Dashboard. To Sign-In, click the link, My Account, at the top of our web site. You will be redirected to the Customer Sign-In page. After signing in, you will see all your account information listed in My Account Dashboard. You will have the option to update your contact information, sign-in e-mail address, sign-in password, billing information, shipping information, and/or join our newsletter. Click here to Sign-In to your account now.